Privacy Policy – chqme

At chqme ("we", "our", "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you access or interact with our website book.chqme.com or any related services including eCommerce, appointments, or installation support.

By accessing our Platform or using our services, you consent to the practices described in this Privacy Policy and agree to be governed by the laws of India, including data protection regulations.

Note: In case of any discrepancy between the English version and any translated version of this policy, the English version shall prevail.

2. Scope of Services

chqme enables users to:

• Purchase products from various brands (e.g., Narwal, Bissell, Ecoflow, Chuwi, Loop, XGIMI, Aiper, and more)
• Schedule appointments and installation services
• Contact customer support through various channels

All services are currently available only within India.

3. Information We Collect

We may collect and store the following personal and usage data:

• Name, email, mobile number, delivery address
• Payment information (via Razorpay, not stored by us)
• Device information, browser type, IP address
• Cookies, behavioural and interaction data
• User account data and order history
• Communications or feedback shared via our contact form or email

Registration is required for purchases, appointments, and certain services. However, we do not collect PAN, Aadhaar, GST, or other sensitive KYC documents at registration.

4. How We Use Your Information

We may use your data to:

• Fulfill your orders or service requests
• Process secure payments via Razorpay
• Manage your account and order history
• Improve our website experience
• Monitor device/browser usage to enhance security
• Offer customer service and resolve complaints
• Analyze user behavior through Google Analytics
• Serve ads via Google Ads and Meta, using anonymized behavioral data

We do not send promotional or marketing communications unless explicitly requested by you.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session
• Analyze browsing behavior
• Enable personalized services
• Improve our Platform's performance

Cookies can be disabled in your browser settings, but this may affect some Platform functionality.

We also use tools like Google Analytics and Meta tracking to measure engagement and conversions. You can opt out of Google Analytics via: https://tools.google.com/dlpage/gaoptout

6. Sharing of Information

We may share data with:

• Internal chqme teams for service fulfilment
• Payment gateway providers (e.g., Razorpay)
• Government/law enforcement bodies, if legally required
• Analytics and advertising providers (Google, Meta)
• Third-party engineers or service partners to complete scheduled appointments or installations

We do not sell your personal information to third parties.

7. Security Measures

We use industry-standard security practices including SSL encryption and secure servers to safeguard your data. While we maintain strict security protocols, no system can be 100% secure. Please protect your account credentials and contact us immediately if you suspect unauthorized access.

8. Children's Privacy

Our Platform is intended for users aged 18 years and above. We do not knowingly collect data from children under 18.

9. Data Retention

Your data is retained for as long as necessary to:

• Provide our services
• Meet legal/regulatory obligations
• Prevent fraud or misuse
• Resolve disputes and enforce agreements

Where applicable, we may anonymize your data for analytical use.

10. Your Rights

You may:

• Access, correct, or delete your profile information
• Request withdrawal of consent by contacting us
• Disable cookie tracking via browser settings

Note: Some withdrawals may limit access to certain features or services.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the contact details of the Grievance Officer are:

12. Customer Support

For queries, complaints, or service assistance, contact:

13. Policy Updates

We may revise this Privacy Policy periodically to comply with new laws or operational changes. The latest version will always be available on our Platform and will include the last updated date.